GorillaDesk Review
The highest-rated field service software you've never heard of
Marcus Thorne
Field Authority Lead
Updated
March 2026
Read Time
6 min read
GorillaDesk
$49/mo per route (Basic plan)
Our Verdict
GorillaDesk is the hidden gem of field service software. It doesn't have the marketing budget of Jobber or Housecall Pro, but it has something better: a 4.9/5 customer satisfaction score and a support team that actually picks up the phone. The per-route pricing model works great for small operations but gets expensive as you scale. If you run 1–5 routes and want software that feels like it was built by someone who actually runs a lawn care business, GorillaDesk is worth the 14-day trial.
Small pest control and lawn care businesses (1–5 routes) who want dead-simple software with best-in-class customer support.
GorillaDesk is the bootstrapped underdog in the field service software space — and it's quietly winning on the metric that matters most: customer satisfaction. With a 4.9/5 rating on both Capterra and G2, it has the highest review scores in the entire category.
Built originally for pest control companies, GorillaDesk has expanded to serve lawn care, cleaning, and other field service businesses. The interface is straightforward — no feature bloat, no confusing menus. You can have your first route scheduled within 30 minutes of signing up.
For lawn care operators, GorillaDesk handles the essentials well: scheduling, routing, invoicing, and customer management. The route optimization feature is solid for its price point, and the CRM is more intuitive than Jobber's. The mobile app covers everything your crews need in the field.
The per-route pricing model is GorillaDesk's biggest differentiator — and its biggest limitation. At $49/mo per route (Basic) or $99/mo per route (Pro), it's extremely affordable for a solo operator running one or two routes. But a 5-route operation is looking at $245–$495/mo, which starts competing with Jobber's unlimited-route plans.
GorillaDesk is a small team (around 11 employees), which means you get incredibly responsive support — but it also means the feature roadmap moves slower than VC-funded competitors.
Pros & Cons
What We Like
- check_circle Highest customer satisfaction scores in the category (4.9/5)
- check_circle Simple, intuitive interface with fast onboarding
- check_circle Responsive customer support from a team that cares
- check_circle Solid route optimization for the price
- check_circle Clean CRM with customer communication history
- check_circle 14-day free trial to test everything
What Could Be Better
- cancel Per-route pricing gets expensive at 4+ routes
- cancel Small team means slower feature development
- cancel Limited third-party integrations compared to Jobber/HCP
- cancel No built-in marketing or review management tools
- cancel Fewer reporting options than larger competitors
- cancel Smaller user community for peer support
Key Features
Route Optimization
Build efficient routes that minimize windshield time. Drag-and-drop reordering with turn-by-turn navigation.
Customer Portal
Clients can view service history, upcoming appointments, and pay invoices online.
Smart Scheduling
Recurring job scheduling with crew assignment, time windows, and automatic customer notifications.
Invoicing
Generate invoices automatically on job completion. Accept credit cards, ACH, and recurring autopay.
Mobile App
Full-featured app for iOS and Android. Clock in, navigate, complete jobs, and collect payments in the field.
Chemical Tracking
Track chemical applications, generate usage reports, and maintain compliance records for spray operations.
Pricing
Basic
$49/mo per route
- check Scheduling & dispatch
- check Invoicing & payments
- check Customer management
- check Mobile app
- check Route optimization
Pro
$99/mo per route
- check Everything in Basic
- check Advanced reporting
- check Customer portal
- check Chemical tracking
- check Team management
